Refund & Return Policy

Here is a clean and professional English version of the Refund & Return Policy for your website globalniagaonline.shop:

Refund & Return Policy

Welcome to globalniagaonline.shop. We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, you may request a return or refund under the following terms.

1. Return Period

Customers may request a return within 7 days from the date of delivery (based on courier tracking).

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in original condition
  • The item must be returned in its original packaging (including tags, accessories, and any free gifts)
  • Proof of purchase is required (order number or receipt)

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items caused by improper handling
  • Customized or made-to-order products
  • Clearance or final sale items (if clearly stated)
  • Items that have been opened and cannot be resold for hygiene reasons

4. Refund Policy

4.1 Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • We will cover the return shipping cost
  • You may choose a full refund or a replacement

4.2 Non-Defective Returns

If you wish to return an item for personal reasons (e.g., change of mind):

  • The return shipping cost will be borne by the customer
  • A refund will be issued after the item is received and inspected

5. Refund Processing Time

Once we receive and inspect the returned item:

  • Refunds will be processed within 3–7 business days
  • The time for funds to appear in your account depends on your payment provider (usually 5–10 business days)

6. Return Process

  1. Contact our customer support to request a return
  2. Provide your order number and reason for return (photos are recommended)
  3. Receive return instructions and address from our team
  4. Ship the item back and provide the tracking number
  5. Once approved, we will process your refund

7. Contact Us

If you have any questions, please contact us:

8. Additional Notes

  • We reserve the right to make the final decision on all return and refund requests
  • We may refuse service in cases of abuse or fraudulent behavior

✅ Optional Improvements (Recommended)

To make your policy more trustworthy and compliant (especially for payment gateways like Stripe/PayPal), you may consider adding:

  • A clear return address (country at least)
  • Whether you offer “No Questions Asked Returns”
  • Exchange policy (if applicable)
  • Estimated shipping time

If you want, I can help you optimize this for Shopify / Stripe / PayPal compliance or tailor it specifically to your product type (this actually matters a lot for avoiding account restrictions).

Keranjang Belanja
Scroll to Top